Director of Client Services

Location: Chicago, IL
Salary: $175k

Experience Level: Management
Job Function: Account Management & Fulfillment
Employment Status: Full-time, regular exempt
Direct Reports: Account Managers
Reporting Relationship: COO

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About the Role:
The Director of Client Services will lead a dynamic client services team, overseeing daily operations and driving service excellence across omni-channel media strategy, planning, account processes, and client communication. You will be responsible for mentoring a team of Account Managers and working closely with senior leadership to ensure client objectives are met and exceeded. This position demands a strong leader who can push strategic thinking, foster team growth, and maintain high client satisfaction while contributing to agency innovation and business development.
 

Key Responsibilities:

• Lead omni-channel media planning, including DTC, commerce, and programmatic media.

• Generate big-picture ideas and strategies that align with client goals.

• Monitor client programs and ensure retention and growth.

• Manage client issues and deliver high-quality solutions.

• Guide and mentor account managers to ensure project success and client satisfaction.

• Cultivate strong relationships with clients, acting as the primary escalation point.

• Stay updated on industry trends and emerging technologies.

• Achieve financial goals by managing costs, revenue, and scope in alignment with client agreements.
   

Desired Skills & Experience:

• 10+ years of agency leadership experience in media, marketing, and advertising.

• Strong background in media strategy, performance marketing, and programmatic media.

• Excellent project management skills and ability to deliver results in a fast-paced environment.

• Proven success in building client relationships and leading cross-functional teams.

• Experience with financial reporting and forecasting.

• Bachelor’s degree in marketing, business, or related field.
   

This role is perfect for an experienced leader passionate about delivering exceptional client service while driving team success and business growth.

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