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About the Company
Our client is a leading performance marketing agency focused on helping brands use data to drive measurable growth. For nearly two decades, the agency has operated as a successful, independently funded organization with a long-term, purpose-driven approach. Its proprietary analytics and budget optimization platforms support its next phase of expansion, with plans to double in size over the coming years. Nationally recognized for excellence in digital marketing, the agency has a strong track record of delivering results and maintaining high client satisfaction.
Mission
Develop and lead a best-in-class Client Services organization that delivers measurable marketing performance and builds lasting client partnerships.
About the Role
Position Summary
We’re seeking an experienced Vice President of Client Services to oversee and expand a talented 20+ person team across Account Management and Operations. This leadership role will shape strategy, build systems that drive client success, and play a critical part in the agency’s continued growth.
Key Responsibilities
Oversee and grow a 20+ member Client Services department, including Account and Operations teams.
Establish scalable processes and frameworks that enhance client outcomes — from playbooks and reporting systems to performance dashboards.
Cultivate a culture grounded in accountability, innovation, and continuous improvement.
Serve as a strategic partner to executive-level clients, ensuring business alignment and measurable ROI.
Collaborate closely with PPC, SEO, and Analytics leaders to deliver cohesive, data-driven marketing solutions.
Optimize departmental operations, profitability, and efficiency while contributing to company-wide strategic initiatives.
Who You Are
A strategic, forward-thinking leader who thrives in a high-performance, entrepreneurial environment.
Skilled at balancing analytical thinking with relationship-building.
Known for developing leaders, scaling teams, and implementing repeatable systems for success.
Confident leading through growth, transformation, and organizational change.
What You Bring
15+ years of leadership experience within digital marketing agencies, specializing in client services.
10+ years of experience managing or partnering with PPC and SEO teams.
Proven ability to lead cross-functional teams of 20+ professionals.
A strong track record of expanding client portfolios and achieving measurable results.
Experience with P&L ownership and sound financial management.
Exceptional communication and presentation skills, particularly with senior-level stakeholders.
Advanced degree (MBA or similar) preferred.
Why Join
Independent, award-winning agency focused on long-term excellence and innovation.
Freedom to build and implement without the constraints of corporate or PE ownership.
Proprietary analytics and budget systems used by top national brands.
Collaborative, growth-oriented culture where leadership and creativity thrive.
Competitive compensation, performance bonuses, and a robust benefits package.